Boutique Pelvic Health Online Resources - Privacy Policy & Terms and Conditions

Boutique Pelvic Health
Privacy Policy & Privacy Collection Notice

Privacy Policy

1. General

Boutique Pelvic Health Pty Ltd ACN 668 684 062 and its related entities (referred to in this document as ‘we’, ‘us’, or ‘our’) recognize that your privacy is important, and we are committed to protecting the personal information we collect from you.

The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP) govern how we manage your personal information, and this policy outlines how we collect, use, disclose, and otherwise manage personal information about you.

2. Collection of Personal Information

Types of Information Collected

We may collect and hold personal information about you, including:

  • Name, date of birth, contact details (address, email address, phone number)
  • Financial information (credit card or bank account numbers)
  • Relevant medical and health history details
  • Information about how you use our products and services

In some cases, we may collect sensitive information, which includes health data, race, ethnicity, religious beliefs, and other personal identifiers. We take additional care in handling sensitive information.

If you provide personal information about another individual, you must ensure that they are aware of this disclosure and have consented to our handling of their personal information in accordance with this policy.

Purpose of Collection

We collect personal information to:

  • Provide our services and programs to you
  • Communicate with you about upcoming events and offerings
  • Deliver newsletters and other subscribed content
  • Process payments and issue tax invoices
  • Improve our internal business operations
  • Comply with legal and regulatory requirements

If you choose not to provide certain information, we may not be able to provide you with the services or level of service you require.

Method of Collection

We collect personal information directly from you via:

  • Registration forms and account sign-ups
  • Phone, email, and in-person conversations
  • Website usage and customer interactions
  • Publicly available sources and third-party partners

3. Use and Disclosure

We generally use or disclose personal information for the purposes for which it was collected. This includes but is not limited to:

  • Administering billing and payment processing
  • Evaluating and improving our services
  • Conducting research and statistical analysis
  • Managing risk, legal liabilities, and claims
  • Complying with subpoenas and legal obligations

We may disclose personal information to:

  • Third-party service providers assisting in our business operations
  • Affiliated organizations to provide related services
  • Professional advisors, consultants, or insurers
  • Regulatory authorities when required by law

Sensitive information will only be used for primary purposes, direct marketing (if consented), or as required by law.

4. Direct Marketing & Opt-Out

We may use your personal information to send you promotional materials about our services or third-party services we believe may be of interest to you. You may opt-out of these communications at any time by:

5. Internet Users & Cookies

Our website uses cookies to enhance user experience. Cookies help us:

  • Identify users and customize content
  • Remember login details
  • Track and analyze website usage

You may disable cookies via your browser settings, but doing so may affect website functionality.

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

6. How We Store & Protect Personal Information

We store personal information securely in both electronic and paper formats. We take reasonable steps to protect it from:

  • Unauthorized access
  • Misuse and loss
  • Unwanted modification or disclosure

If your information is no longer required, we securely delete or de-identify it unless required by law to retain it.

7. Accessing & Correcting Your Information

You may request access to your personal information by contacting us at admin@boutiquepelvichealth.com.

If you believe your personal information is incorrect or outdated, we will take reasonable steps to correct it.

We may charge an administrative fee for providing access to your information.

8. Privacy Complaints & Concerns

If you have any concerns about our handling of your personal information, please contact us at:

Boutique Pelvic Health Pty Ltd
55 Bundall Road, Bundall 4217
Phone: (07) 5552 1912
Email: admin@boutiquepelvichealth.com

We will acknowledge and address your complaint promptly. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

Privacy Collection Notice

1. Privacy and Confidentiality

This notice outlines how Boutique Pelvic Health Pty Ltd collects and handles personal information under the Privacy Act 1988 (Cth).

It is important that the information we hold about you is up to date. Please notify us of any changes.

2. Collection, Use & Disclosure

We collect personal information to:

  • Provide products and services
  • Administer billing and accounts
  • Communicate with you via email, mail, and phone
  • Improve our business operations
  • Comply with legal and regulatory requirements

Your personal information will not be sold or shared beyond what is described in this notice.

3. Information Required by Law

Certain laws may require us to collect specific information from you. These requirements are outlined in our Privacy Policy.

4. Providing Your Information to Others

We may provide your information to:

  • Employees, contractors, or external service providers
  • Business partners or affiliates
  • Professional advisors, consultants, and insurers
  • Regulatory authorities as required by law

If you do not wish to receive information about services or promotions, you may opt-out via admin@boutiquepelvichealth.com.

5. Collecting Sensitive Information

Sensitive information (health data, ethnicity, etc.) will only be collected and used with your consent or as required by law.

6. Your Rights

You may request access to or correction of your personal information at any time by contacting admin@boutiquepelvichealth.com.

For more information, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.

By accessing our Website, Platform, Programs, or Services, you agree to the terms of this Privacy Policy and Privacy Collection Notice.

 

Boutique Pelvic Health
Terms & Conditions of Service and Use

Welcome to Boutique Pelvic Health!
Thanks for browsing our website. We hope you enjoy Boutique Pelvic Health’s content. We had so much joy creating it for you.

Please see below our Terms & Conditions of Service and Use and Privacy Policy. By using, browsing and/or reading the Website or otherwise engaging or connecting with us (online or in person), this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of our Services, immediately.

1. Definitions

  • Community Spaces mean the public information forums, in-person and online group sessions, chat spaces, online discussion groups, our social media platforms and profiles, and similar online spaces made available by us via the Platform or our Website.
  • Loss means losses, liabilities, damages, costs (on a full indemnity basis), charges, and expenses.
  • Platform means the Boutique Pelvic Health platform owned by us and operated via SheLeads.
  • Programs means the pelvic health education and exercise programs, including self-assessment tools, published by us from time to time (as updated from time to time).
  • Services means all ancillary services offered by us via our Website, Platform, or in person and includes (without limitation) the provision of Community Spaces, email communications, group sessions, and other related services.
  • Website means www.boutiquepelvichealth.com.

2. General

  • Boutique Pelvic Health is a platform designed to deliver pelvic health information and exercise to the broader community in a form that is easily accessible and digestible.
  • These Terms govern your right to use our Website and Platform and also govern your access to and use of our Programs, Community Spaces, and/or any products or Services acquired in relation to the Program and/or any links provided on our Website or Platform to other websites.
  • By accessing our Website or purchasing or utilizing our Platform, Programs, or Services, you agree to abide by these Terms.

3. License

  • By virtue of these Terms, you are granted a non-exclusive, non-transferable License to personally access and use, for non-commercial purposes, our Website, Platform, Programs, and Services.
  • The License granted to you will continue until terminated in accordance with these Terms. Specifically, if these Terms are terminated for any reason, such termination will trigger an automatic termination of the License granted to you, in so far as it relates to your license to use our Platform, Programs, and Services.

4. Intellectual Property Rights

  • Unless stated otherwise, we own or license the copyright and all other proprietary rights in all materials used on our Website, Platform, or in our Programs and Services.
  • You do not receive any ownership rights by downloading any content from our Website (including but not limited to all or part of any of our Programs). By downloading any of our content, you agree not to use the content for any unlawful purpose.
  • You further agree that your use of our Website, Platform, Programs, and Services is for your personal use only and not for any commercial or other use contrary to these Terms or our Intellectual Property Rights.

5. Eligibility

  • Our Platform and Programs are intended solely for use by persons who are 18 years of age or older. By purchasing or using our Platform, Program, or Services, you represent and warrant to us that you are at least 18 years of age.
  • By accepting these Terms, you warrant that:
    • You are not now and have never been a patient of Zara Howard or Boutique Pelvic Health Pty Ltd (BPH).
    • If you are or have been a patient, you acknowledge any potential conflict of interest and irrevocably consent to engaging with our platform despite this.

6. Purchases and Subscriptions

  • We offer one-off purchases and subscription services. Payment for each purchase is governed by these Terms.
  • If you purchase Lifetime Access, you will be able to access future updated or revised versions of a Program.
  • We may offer promotional offers and special discounts from time to time.

7. Renewal & Termination

  • If applicable, your subscription/membership will automatically renew on a monthly basis in advance.
  • You may cancel your subscription/membership at any time by submitting the cancellation form available on our Website.
  • Refunds are not issued upon cancellation. Your information may be stored for up to 7 years from the date of purchase.

8. Payments

  • You agree to pay using a valid credit card (or another form of payment we may allow).
  • You agree to provide accurate billing details.
  • We reserve the right to refuse service if we believe you have provided false information.

9. Community Spaces

  • You agree to use our Community Spaces only for positive and supportive purposes.
  • Any violation of community guidelines may result in suspension or removal.

10. Warranties and Refunds

  • Access to online programs is provided upon payment confirmation.
  • We do not offer refunds unless required by Australian Consumer Law.

11. Limitation of Liability

  • To the maximum extent permitted by law, we exclude all liability for loss or damage incurred from using our Website, Platform, or Programs.

12. Privacy Policy

  • Your privacy is important to us. We handle personal information as described in our Privacy Policy.

13. Governing Law

  • These Terms are governed by the laws of Queensland, Australia.

For any inquiries, you can contact us at:
Boutique Pelvic Health Pty Ltd
55 Bundall Road, Bundall 4217
Phone: (07) 5552 1912
Email: admin@boutiquepelvichealth.com

By accessing our Website, Platform, Programs, or Services, you agree to abide by these Terms.